How Can We Help
With Your Research?
Our support team includes qualified biochemists ready to assist with technical inquiries, order tracking, and lab compliance.
Get in Touch
Choose the channel that works best for your inquiry. We typically respond within 24 hours on business days.
Email Support
support@researchpeptideslab.com
Average response: < 24 hours
Live Chat
Chat with our team on our Discord
Available Mon-Fri, 9am-6pm EST
Wholesale & Bulk Orders
Tiered pricing for labs, clinics & distributors.
Learn about our wholesale program →Submit Laboratory Inquiry
Fast Response
Most inquiries answered within 24 hours. Urgent orders prioritized within 4 hours during business days.
Expert Team
Our support staff includes trained biochemists who understand your research needs at a technical level.
60-Day Guarantee
Not satisfied? Full refund within 60 days, no questions asked. Every order includes shipping protection.
Common Questions
What are your shipping times?
Orders placed before 2PM EST ship same day via USPS Priority. Most domestic orders arrive within 2-3 business days. We also offer overnight shipping for urgent research needs.
Do you offer bulk or wholesale pricing?
Yes! We offer tiered pricing for bulk research orders. Visit our wholesale program page for details, or select "Bulk/Wholesale Inquiry" in the form above to get a custom quote.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status in your My Account dashboard under "Orders."
What if my order arrives damaged?
Every order includes shipping protection. If your package arrives damaged, contact us with photos and we'll send a replacement at no charge — no return required.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After that, orders enter our fulfillment queue. Contact us ASAP and we'll do our best to accommodate changes.