Returns & Refunds Policy
We stand firmly behind the quality of our products. If something is not right, we will make it right.
✓ Our Guarantee
If your order arrives damaged, is incorrect, or fails to meet our published purity standards, we will replace or refund it — no questions asked.
What We Accept Returns For
- ✓Damaged or compromised packaging — if a product arrives visibly damaged in transit.
- ✓Incorrect item received — if we shipped the wrong product or quantity.
- ✓Purity below stated specification — if a product fails to meet our 99%+ purity guarantee based on COA data.
- ✓Missing items — if your order was incomplete upon delivery.
What We Do Not Accept Returns For
- ✗Change of mind or buyer’s remorse after shipment.
- ✗Opened or reconstituted products (unless defective).
- ✗Improper storage or handling by the customer after delivery.
- ✗Delays caused by USPS or other carriers once tracking confirms shipment.
How to Request a Return or Refund
1
Contact our support teamEmail or message us via the Contact page with your order number and a brief description of the issue.
2
Include photos if applicableFor damaged packaging or incorrect items, attach clear photos before and after opening wherever possible.
3
We review and resolve within 2 business daysWe will confirm next steps — replacement shipment, store credit, or full refund depending on the situation.
Refund Timeline
Approved refunds are returned to the original payment method within 5–10 business days depending on your bank or card processor. We will confirm the refund via email once processed.
Need help with an order?
Our support team typically responds within a few hours.